Shipping policy

Everything below applies to every RaveMark order. If something here doesn't match what happened with your order, email support@ravemark.co and we'll sort it out.

Where we ship

We ship internationally. If you can enter your address at checkout, we can deliver to you — and if your country isn't accepted at checkout, email us before ordering and we'll tell you honestly whether we can get it to you.

How long delivery takes

Delivery takes 5–8 days. That is the whole journey — from the moment you place the order to the moment it lands, not a dispatch estimate with a separate transit time bolted on afterwards.

A small number of orders run longer than that. Customs inspections, incorrect or incomplete addresses, remote delivery areas, public holidays and severe weather are the usual causes, and none of them are things we can speed up once a parcel is moving. If your order passes day 10 with no delivery, email us — we'll chase it, and if it can't be found we'll replace or refund it.

Shipping cost

Shipping is free on orders of two or more stands. On single-stand orders, shipping is calculated at checkout based on your address — you'll see the exact amount before you pay, never after.

Tracking your order

You'll get a confirmation email as soon as you order, and a second email with your tracking number once the parcel is moving. You can check the status any time at ravemark.co/apps/track123 using either your order number or your tracking number.

One thing worth knowing: a tracking number often goes quiet for a few days early on, particularly while a parcel is between carriers or clearing customs. That silence is normal and is not a sign anything has gone wrong. If it hasn't updated in more than five days, email us and we'll look into it.

Import duties and taxes

Depending on where you live, your parcel may attract import duty, VAT, GST or a customs handling fee. Those charges are set by your government, not by us, and they're not included in the price you pay at checkout. Where they apply, they're your responsibility as the importer.

We don't mark parcels as gifts and we don't understate their value on customs paperwork. Both are illegal, and both put your parcel at more risk than the duty would have cost.

Wrong or incomplete addresses

We ship to the address you enter at checkout, exactly as you enter it. Check it before you pay — especially the unit or apartment number, which is the single most common reason a parcel comes back to us.

If you spot a mistake, email support@ravemark.co straight away. If the parcel hasn't shipped we'll fix it at no cost. If it has, we'll do what we can, but once a parcel is with a carrier the address usually can't be changed. A parcel returned to us because of an undeliverable address can be reshipped once you've confirmed a corrected address; you'll be charged the reshipping cost.

Damaged, missing or wrong items

If your order arrives damaged, incomplete, or isn't what you ordered, email support@ravemark.co within 30 days of delivery with your order number and a photo. We'll replace it or refund you — your choice — and you won't be asked to ship anything back.

If tracking shows delivered but the parcel isn't there, check with anyone else at the address and any safe or reception area first, then email us. We'll open an enquiry with the carrier.

Changes to this policy

We may update this policy from time to time. The version published here at the moment you place your order is the one that applies to that order.

Contact

Email support@ravemark.co, Monday to Friday.