Refund policy

RaveMark comes with a 30-day money-back guarantee. It works two ways, and you don't have to pick one in advance.

1. The results guarantee

Put the stand on your counter and ask people to tap it. If you don't have more Google reviews 30 days after it arrives than you did the day it landed, email support@ravemark.co with your review count before and after, and we'll refund you in full.

You keep the stand. We don't want it back — the postage costs more than the plastic, and you might as well keep using it.

2. Changed your mind

If you simply don't want it, tell us within 30 days of delivery and we'll refund you in full. No explanation required, no restocking fee, no conditions about whether the box has been opened.

How to start a refund

Email support@ravemark.co with your order number and one line about which of the two above applies. That's the whole process — there's no form and no portal to log into.

We'll reply to confirm, and the refund goes back to your original payment method. Once we've issued it, your bank or card provider usually takes 5–10 business days to show it. That last part is out of our hands; if it's been longer than that, contact them first, then us.

Do I have to return it?

In most cases, no. For both the results guarantee and a change of mind, we refund without asking you to ship anything back.

If we do ask for a return on a particular order — for example if we need to inspect a faulty unit — we'll say so plainly and we'll cover the return cost. You will never be asked to pay to send something back to us.

Damaged, faulty or wrong items

If your order arrives damaged, incomplete, or isn't what you ordered, email us within 30 days of delivery with your order number and a photo. We'll send a replacement or refund you — your choice. This sits alongside the guarantee above, not instead of it.

Orders that haven't arrived

If your order hasn't arrived and tracking has gone quiet, see the Shipping Policy for what to do. Short version: email us, we'll chase the carrier, and if the parcel can't be found we replace or refund it.

Cancelling before it ships

If you want to cancel, email us as soon as you can. If the order hasn't been dispatched we'll cancel and refund it immediately. If it has already gone, the 30-day guarantee above covers you anyway — nothing is lost by the timing.

Multi-packs and bulk orders

The same 30-day guarantee applies to every pack size. On bulk orders of 10 units or more, email us before ordering if you want the terms confirmed in writing for your records.

Your legal rights

Nothing in this policy limits or replaces any rights you have under the consumer law of the country you're buying from. Where your local law gives you a longer period, a broader remedy, or a right to cancel that goes further than what's written here, that law applies and this policy does not override it. If our policy is more generous than your statutory rights, you get whichever is better for you.

Changes to this policy

We may update this policy from time to time. The version published here at the moment you place your order is the one that applies to that order.

Contact

Email support@ravemark.co, Monday to Friday.