Frequently asked questions
Everything about shipping, returns and payment. If your question is not here, the team is one message away.
Shipping and delivery
When does my order ship?
Every order leaves our warehouse within 1-2 business days. You will get a tracking link by email the moment the parcel is scanned by the carrier.
How long does delivery take?
Most orders arrive in 5-8 business days after they ship. Rural addresses and holiday weeks can add a couple of days.
How much is shipping?
Shipping is calculated at checkout based on your address. Orders over $59 ship free.
Where do I track my order?
Drop your tracking number into our tracking page and you will see the latest scan. The number is in your shipping confirmation email.
I have not had a confirmation email.
Check your spam and promotions folders first — the confirmation is automatic and goes out within minutes. Still nothing? Email support@ravemark.co from the address you ordered with and we will resend it.
About what we sell
How do you decide what to stock?
Three things have to be true: it has to work the first time you use it, it has to be built to last more than a season, and the value has to be obvious without a discount code doing the arguing. Most of what we look at never makes it onto the site.
Where do the products come from?
We work directly with the people who manufacture them rather than through a middleman, which is the only way to know what you are actually getting and to keep the price honest.
Is there a warranty beyond the 30 days?
The 30-day money-back guarantee is ours and applies to everything we sell. Where a manufacturer offers longer cover on top of that, it is noted on the product page. If something fails after the 30 days, email us anyway — we would rather hear about it.
Where do I find sizing and specifications?
Every product page carries a specifications table and, where it matters, a fit or compatibility section. If the answer you need is not there, email us and we will measure it for you.
Will you restock something that has sold out?
Usually, but not always — if a product stops meeting our own bar we drop it rather than reorder it. Email us about a specific item and we will tell you straight.
Do you use the things you sell?
Yes. That is the point. Anything that does not hold up in normal use comes off the site.
Returns, refunds and payment
What if it is not right for me?
Then it is not for you, and we will make it right. You have 30 days from delivery to send it back unused for a full refund.
How do I start a return?
Email support@ravemark.co with your order number and a line about what went wrong. We reply with instructions the same or next business day.
When will I see my refund?
Refunds are issued to the original payment method once the return is received. Banks usually show the money within 3-5 business days after that.
Can I change or cancel my order?
If it has not shipped, yes. Email us straight away with your order number and we will catch it before it leaves.
Which payment methods do you take?
All major cards, plus Shop Pay, Apple Pay, Google Pay and PayPal. Checkout runs on Shopify, so your card details never touch our systems.
How do I reach a real person?
Use the contact page or email support@ravemark.co. No bots, no ticket queue, just us.
Ask us anything
One message, one human, one answer. Usually within a few hours.